Use Cases
Notify for Downtime
Avoid leaving users in the dark about downtime and provide in-app guidance around usage issues
for Downtime
Notifications
- Describe your outage or maintenance and get notification campaigns built instantly
- Copilot reads your status page and creates clear alerts that match your brand
- Every link is tested before launch so users get accurate info, not broken pages
Prepare users for interruptions
Give a heads-up before users feel frustration. Provide advanced warning, support, and solutions during turbulent downtime with in-product messaging.
- Clarify what's going and what's expected duration
- Leverage for planned and unplanned dowtime
- Direct users to social channels for rupdates
Chameleon Mastery
Tailor your announcements to address the impact for specific users. Show them to those affected, at the right time, with enough insight to alleviate possible worries.
Don't let customers feel neglected
Announce how downtime can impact your users' particular use of the product, and make sure they know you're there to support their experience.
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Schedule a banner to make sure every user knows
Draw users' attention to the upcoming downtime with banners that show up based on activity. Allow users to prepare and get answers to any specific questions.Learn More → -
Give insights into specific disruptions
Let users know what's wrong by adding announcements that assure them of your diligence and set relieving expectations around resolutions.Learn More → -
Lead users to support with the HelpBar
Provide easy access to support articles related to what's causing downtime. Allow users to go beyond and trigger a helpful Tour to guide them through.Learn More →
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Focus on the benefits
Your users will appreciate a well-maintained product, so let them know what you're working on. Issues create possibilities to nurture and better support your customers.
- Offset frustration highlighting expected benefits
- Ensure your support center is ready to help users
- Share which specific departments they can reach
"We’ve deflected almost 20,000 cases by using Chameleon for in-app messaging. Along with the enhanced user experience that Chameleon messages have provided, we're very happy with the results."
Pairs nicely with...
Integrations to take your messaging efforts further
Zendesk
Link to relevant support articles in your help center to let users learn more about the issues at hand
Intercom
Launch Intercom chats in-product to answer users' questions as quickly as possible
Amplitude
Segment customers more precisely to target users most likely to be impacted by downtime
Start notifying users now with quick-start templates
We're currently performing essential system maintenance to serve you better. Please bear with us as we may experience some temporary downtime. We appreciate your patience and understanding.
Downtime notification banner template
Inform users about ongoing system maintenance in a clear and reassuring way, helping set expectations and reduce confusion during temporary downtime. Maintain user trust by providing transparent updates without requiring any action from users.
See Template
Just launched: Bulk Actions 🚀
Process hundreds of records in seconds with our powerful new batch processing tool. Work smarter, not harder.
New feature announcement modal template
Announce new product features directly inside your app to quickly inform users, highlight key benefits, and encourage immediate engagement or let them choose to explore later. Drive feature adoption by capturing user attention at the right moment with clear messaging and easy next steps.
See Template
🎨 Discover our new Brand!
{App} just got an upgrade! Let us show you what's changed.
New branding announcement modal template
Announce your company’s new brand to users directly in your product, helping them understand and get excited about the changes without disrupting their experience. Guide users through your brand update with clear messaging, visuals, and easy next steps.
See Template
