User Onboarding

User Onboarding

Should build vs. buy be the central debate?

The real debate isn’t "build vs. buy"—it’s about rethinking how we approach onboarding. What if the answer isn’t the tool you choose but how well you understand your users’ journey? Let’s explore how shifting the focus to strategy and user experience can transform onboarding into something truly impactful.

Pulkit Agrawal

6 min read

Product Adoption

13 Top Digital Adoption Platforms & Tools (And Why You Need Them)

We explain what digital adoption platforms are and how to find the right fit for your needs. Plus, we review the best DAPs to consider for enhancing your user onboarding goals and product adoption rates.

Ray Slater Berry

31 min read

User Onboarding

In-App Guidance: Pointing Users In the Right Direction at the Right Time

Ever felt lost in a product? Like you’ve got all the gear but no idea how to use it? You’re not alone. In-app guidance is the solution for you (and your users).

Ella Webber

16 min read

User Onboarding

5 Best Vue.js Product Tour Libraries for User Onboarding

Discover the top 5 Vue tour libraries to enhance user onboarding. Find the perfect solution to guide users through your application effectively. Read more!

Jinwoo Park

8 min read

User Onboarding

User Onboarding That Doesn't Suck: Lessons From the Onboarding Olympics

Most onboarding flows are…well, forgettable. But what happens when you flip the script and create onboarding that users enjoy? Dive in for expert insights from our judges, who’ve mastered the art of PLG.

Giulia Camargo

5 min read

User Onboarding

User Onboarding Metrics, KPIs, and Benchmarks: A Comprehensive Guide

Think you know your user onboarding metrics? This guide by Pulkit Agrawal, CEO and Co-Founder @ Chameleon, digs into the metrics you need to know according to your growth stage. We'll share our top tips and tactics for finding wins along the way too. Dive in!

Pulkit Agrawal

16 min read

User Onboarding

User onboarding still isn't good enough, but here's how it's changing

The top trends in how user onboarding is improving and how to stay up to speed on changing user expectations and UX patterns in 2024.

Pulkit Agrawal

11 min read

User Onboarding

How to Optimize The Mobile App Onboarding Process

Engage more people with an optimized mobile user onboarding process-here’s how you do it.

Camila Cury

17 min read

User Onboarding

8 Types of user onboarding and why you need them to fuel PLG

Yoel Eliat, PLG expert and author of the Everything Product Substack, talks about how to nail your user onboarding and UX

Yoel Eilat

12 min read

UX

User Friction in Product Design: Replacing Bad Friction with Good Friction

User friction is always considered to be bad, but that’s not the full story. Find out about how good friction helps engage your users in this article.

Ella Webber

10 min read

User Onboarding

12 Strategies to optimize SaaS user onboarding: A guide for SaaS businesses

A great onboarding flow is the key to turning new users into loyal fans. Dive into this guide to discover proven strategies for improving user onboarding for your SaaS business.

Mike Fiorillo

19 min read

UX

Top 8 UX Patterns to Deliver Contextual Help Within Your Product

Contextual help offers quick support to help users get the best out of your product without reading lengthy documentation. Learn more about it here.

Ray Slater Berry

10 min read

User Onboarding

Top 6 Ember.js Product Tour Libraries for Onboarding

Looking for a way to build product tours for your Ember.js application? We found six best open-source libraries.

Jinwoo Park

5 min read

Product Adoption

Maximize User Success with Accessible In-App Guides: Here’s How

Accessible in-app guidance can help more users unlock your product’s value and become power users. Learn how to design your in-app guides for accessibility.

Ray Slater Berry

10 min read

User Onboarding

Mobile vs. Web App Onboarding: Differences, Best Practices, and Examples

The onboarding process can make or break your product adoption efforts. See the difference between mobile vs. web app user onboarding and optimize your flows for user success.

Ray Slater Berry

14 min read

User Onboarding

6 Best Angular Product Tour Libraries For User Onboarding

If you want to build onboarding tours for Angular applications, here are six open-source libraries you should check out. And if you want to try a no-code solution to save time and resources, we’ve got you covered, too.

Jinwoo Park

7 min read

Self-Serve Support

How to Build a Knowledge Base in 6 Steps [+ Examples]

A knowledge base gives users the power to become self-sufficient, maximizing your CS team’s productivity. Build one that helps users succeed more quickly with your product.

Ray Slater Berry

13 min read

User Onboarding

5 Ways to Create Effective In-App User Onboarding Checklists

User onboarding checklists can be a vital part of guiding your users to find value in your product. Let's go over what they are, what they're good for, and how to make great checklists of your own.

Jinwoo Park

7 min read

User Onboarding

Top 8 React product tour libraries for stellar user onboarding

Your React app needs a stellar user onboarding to engage your users and keep them coming. Here are the top 8 React product tour libraries for user onboarding.

Jinwoo Park

20 min read

User Onboarding

8 In-App Training Formats and How to Deliver Useful Product Education

In-app training helps move new users to activation and activated users to customer advocacy. Win customer retention with meaningful in-app training.

Ray Slater Berry

11 min read

User Onboarding

10 Best JavaScript Product Tour Libraries for User Onboarding

Looking for open-source libraries to build JavaScript product tours with? Here are the top 10 that we've found.

Jinwoo Park

5 min read

User Onboarding

Personalized Onboarding: How to Tailor and Improve User Experience

Personalized onboarding separates the good from the great when it comes to getting users comfortable with your product. Find out how to improve your UX from the moment users sign up.

Ella Webber

11 min read

Self-Serve Support

High-Touch vs. Low-Touch: Find the Best Customer Success Model for Your Product

An actionable walkthrough to help you find whether a high-touch or low-touch onboarding approach and customer success model is the best fit for your product.

Ray Slater Berry

12 min read

User Onboarding

Onboarding Gamification: How to Level Up User Experience and Engagement

Create in-app champions. It’s time to level up your UX with gamification strategies that will engage your users from GO!

Ray Slater Berry

10 min read

User Onboarding

15 Best Product Tour Software Tools & Solutions to Improve Your In-App UX

User onboarding is your time to shine! Find a tool that works best for you among these fifteen top-notch software solutions, and use it to increase product adoption and drive growth.

Ella Webber

37 min read

User Onboarding

21 Best User Onboarding Examples to Inform & Inspire Your UX

You love your product—onboarding is how you get users to love it, too. Check out these top 21 onboarding examples to inspire your next onboarding flow.

Ella Webber

25 min read

User Onboarding

8 Guiding Principles for Frictionless SaaS Onboarding

These top user onboarding principles will help you make onboarding flows that drive adoption and product growth, while decreasing customer churn.

Ella Webber

10 min read

User Onboarding

Your Essential Guide to Building In-Product Experiences

Here are our top tips for launching successful in-product experiences that drive maximum user engagement.

8 min read

User Onboarding

What is in-app messaging: a brief guide to benefits, types, and examples

In-app messaging is a valuable tool for driving adoption and engagement. In this article we explain what in-app messages are, benefits, types, and examples

Nadja Bozovic

14 min read

User Onboarding

In-app tutorials: how to guide your users to product adoption

In-app tutorials are crucial for kick-starting long-term relationships with new users. Here’s how you can keep users around from hello.

Ray Slater Berry

15 min read

User Onboarding

A Complete Guide to User Onboarding UX Design & Patterns

Retain more customers when you follow this guide to user onboarding UX patterns and design that people can follow intuitively.

Ray Slater Berry

16 min read

User Onboarding

First-Time User Experience (FTUE): Why It Matters & How to Improve It

Learn why first-time user experience is important, how to create an effective onboarding strategy, and which SaaS best practices you can apply to your product.

Nadja Bozovic

13 min read

Feature Engagement

The "Aha!" Moment: How To Find It And Boost Retention Rates

The "aha!" moment is the goal of any great user onboarding flow! Learn how to find yours and keep users around for longer.

Pulkit Agrawal

11 min read

Product-led growth

Product-Led Go-To-Market Strategy: Your Resources Cheatsheet

In this article, you will get all the templates, worksheets, tools, videos, and examples you need to do a great job with your PLG go-to-market strategy.

Nicolas Mérouze

10 min read

User Onboarding

An Intro to Using Qualitative Research to Improve User Onboarding

We take you through the types of qualitative research you can conduct and examine how it ties in with user onboarding.

Molly Stovold

6 min read

User Onboarding

What is User Adoption? 9 Best Strategies and 5 Metrics for 2024

We explore user adoption strategies for SaaS businesses, the importance of user onboarding, and how you can measure your success.

Ray Slater Berry

15 min read

User Onboarding

Improve Customer Onboarding By Aligning Your Lifecycle Emails and In-App Messaging

Developing a customer onboarding strategy is crucial for getting your new users started on the right foot and putting them on the path to success from the get-go. Discover how in-app messaging and email go hand-in-hand.

Josh Brown

11 min read

Feature Adoption

Time to Value: A SaaS Guide to the TTV Galaxy... and Beyond

Your in-depth guide on the different types of TTV and why they're so important for user onboarding.

Ray Slater Berry

10 min read

Feature Adoption

33 Best User Onboarding Software Tools to Drive Delight in 2024

Seven Categories of best-in-class user onboarding tools & software to aid retention and feature adoption, and help users get the most from your product.

Ray Slater Berry

40 min read

Feature Engagement

Why Tooltips are Terrible and How to Better Design Them

How to make this key UI design pattern work well for your users

Pulkit Agrawal

8 min read

User Onboarding

9 SaaS Onboarding Examples (+ The Secrets to a Great Process)

A good SaaS onboarding process is essential for user growth, retention, feature adoption, and churn prevention. These examples will help you get it right from day one.

Monika Adarsh

19 min read

Self-Serve Support

Self-Service Help for User Onboarding is Lower Risk & Higher Reward

If you think user onboarding means giving new users a product walkthrough, then you’ve got it wrong. Instead, employ self-service product discovery to drive better user engagement and product success.

Pulkit Agrawal

5 min read

Continuous Feedback

3 Types of User Feedback You Need For Your Product

How to go beyond NPS to obtain user input that creates a better product

8 min read

Self-Serve Support

How Live Chat Enables SaaS User Onboarding

A mix of product tours, live chat and documentation enable user onboarding. Here's how to set that up.

6 min read

Product Marketing

Welcome Emails: How to Leverage Your Product's Most Opened Message

Eight factors to consider for SaaS welcome emails - with examples

6 min read

User Onboarding

What is the User Onboarding Process? Examples & Tools to Streamline UX

Your user onboarding process should guide users to find the value in your product- we guide you through how to set your users up for success.

Pulkit Agrawal

20 min read

User Onboarding

For Better User Onboarding, Switch to Product Marketing

This new mindset will help drive better conversion of new users

Pulkit Agrawal

4 min read

User Onboarding

12 proven product tour examples to boost user adoption

Discover proven product tour examples that boost user adoption. Learn from top-performing products' best practices and strategies to engage and retain users.

Pulkit Agrawal

28 min read

User Onboarding

11 user onboarding best practices to increase activation and boost adoption

Are you users leaving as soon as they sign up? Follow these user onboarding best practices to increase retention and keep users engaged.

17 min read

User Onboarding

How Intercom Goes Beyond Intercom for User Onboarding

Intercom uses product tours for user onboarding and you should too!

Pulkit Agrawal

3 min read

PLG

How to Craft the Best User Onboarding Emails

Make your user onboarding emails stand out with these best practices

Pulkit Agrawal

7 min read

User Onboarding

Recreating Slack's User Onboarding

Everyone agrees Slack has great onboarding, and here's how you can replicate it for your own product!

1 min read

PLG

Building a Habit-Forming Product Starts With Your User Onboarding

How to apply Nir Eyal's Hook Model to your user onboarding flows

Pulkit Agrawal

7 min read

PLG

User Onboarding Checklist: From Concept to Launched

A simple & easy to follow framework to help you launch your user onboarding in just a few days.

8 min read

PLG

How To Improve Free Trial Conversion Rates Without Dev Time

Five easy ways to improve your product's trial experience without needing your engineers

Pulkit Agrawal

10 min read

Product Marketing

Why User Onboarding Isn't Just Your Designer's Job

Your product and marketing team can help drive up new user activation and retention.

Pulkit Agrawal

3 min read

User Onboarding

How to Use Empty States for Better Onboarding

Staring back blankly at a new user isn't very welcoming -- here's what to do instead.

Pulkit Agrawal

4 min read

Product Marketing

What Apple Stores Teach SaaS Products About User Onboarding

The key lessons from brick-and-mortar expertise on how to engage new visitors.

Pulkit Agrawal

5 min read

PLG

Our User Onboarding Stack to Drive Retention

The tools that we leverage to drive a more contextual and effective first-time user experience.

Pulkit Agrawal

7 min read

User Onboarding

10 Onboarding Lessons from Product Experts

We interviewed user onboarding practitioners at top companies and this is their advice.

Pulkit Agrawal

6 min read

User Onboarding

The First-Timers Guide to User Onboarding

Great onboarding isn't just great design; here's how to create the framework for success.

Pulkit Agrawal

8 min read

User Onboarding

Teardown: Pokémon GO first time user experience

Find out why Pokémon GO's technology, timing and user experience are a recipe for global domination.

3 min read

User Onboarding

Teardown: LinkedIn User Onboarding

Find out how LinkedIn teaches their users how to use their powerful (and sometimes overwhelming) business networking application.

1 min read

User Onboarding

Teardown: Pinterest User Onboarding

Pinterest recently update their first time user experience, we were all really impressed. Check out what's changed and how they are teaching their users with a low-touch approach.

1 min read

Feature Engagement

You Need Emails AND In-App Messages for User Onboarding

Don't just use emails to onboard your users. Here is our breakdown of how and when to the different channels.

Pulkit Agrawal

3 min read

Feature Engagement

Don’t Assume New Users Want to Learn How to Use Your Product

Don’t send your users away by boring them with the how! Instead focus on why to stimulate their own self-discovery.

Pulkit Agrawal

3 min read

User Onboarding

Why We Add Our Customers to Slack

Listening and responding to customers builds strong brand relationship and creates an open stream of communication with early adopters.

1 min read

Feature Engagement

User Onboarding: More Than First User Experience

The main reasons why you should consider user onboarding an ongoing process and not just the first user experience.

4 min read

Product Marketing

Users Want Conversation; How to Adapt Your Product Design

Her IS the future of interfaces and...

Pulkit Agrawal

3 min read

Feature Engagement

The Best Onboarding is NOT Just an Intuitive Product

I think and talk about user onboarding every single day (even the weekends) and hate it when people dismiss it; let me tell you why.

Pulkit Agrawal

2 min read

Feature Engagement

How Learning By Doing Can Inspire Your Users

You can’t learn to ride a bike by watching a video. You learn to ride a bike by riding a bike. If you’re...

4 min read

Feature Engagement

How Good Is Your User Onboarding?

User onboarding is an essential process that teaches your users how to be...

4 min read

PLG

Why your users should be working hard

Written to help you design a better UX for your product, thereby improving user engagement and...

Pulkit Agrawal

3 min read

PLG

Why Every Product Needs Sophisticated Onboarding

Icons from Google’s design language ‘Material Design’ that aim to provide a more consistent...

Pulkit Agrawal

3 min read