Brandkit

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Use Cases

Reduce Support Tickets

Offer low-touch support with in-app guidance that lets users quickly find the answers they need

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Create self-serve help menus

Do the same questions keep bobbling up like soda pop? Most ticket issues are repetitive and easy to solve. A self-serve Launcher will reduce the strain on your support team and help users find answers as questions arise.

Help users find the right answers faster
Reduce the number of support tickets
Allow users to escalate high priotity issues

Chameleon Mastery

Use Launchers to guide users through changes or updates and automate enablement tasks in your app. Users’ engagement with self-serve resources is up 1100%.

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Offer effective in-app guidance

Help users on the spot and don't keep them waiting when they need your help. Allow them to find answers and solve issues as they come up.

Deliver interactive and contextual support

Provide useful resources that provide everything your users need for self-guidance, from product Tours and FAQs to search bars and useful links.
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Configure your Launcher with deep control

Control every aspect of your Launcher to turn it into a guiding beacon in your product. Decide the right location, audience, content, and much more.
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Allow users to start a conversation with you

Configure items in your help menu to launch further actions, such as the Intercom messenger with a pre-set message to help users reach out when they need to.
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Deliver interactive and contextual support

Configure your Launcher with deep control

Allow users to start a conversation with you

Tailor support to user needs

Create audience segments to enable specific self-serve experiences based on your users' needs. Link help content, guiding Tours, or custom scripts to leverage user actions.

Display Launchers only when certain elements are present on page
Decide which domains and subdomains your Launcher will show in
Allow users to launch Tours from your support articles

"In 2021, we’ve deflected almost 20,000 cases by using Chameleon for in-app messaging. Along with the enhanced user experience that Chameleon messages have provided, we're very happy with the results."

Josh Suess, Senior Director of Digital Service Strategy