Product Adoption What is Product Adoption: Definition, Metrics & More What is product adoption? It is the goal of every SaaS team, but not all are actively looking at it. We'll help you get started and give you the resources to become a product adoption expert. Camila Cury 4 min read
Product Marketing In-App Marketing 101: Best Practices, Top Tools, and Examples In-app marketing is a balancing act of retention, upgrades, and conversion. Learn how to do it right, find the tools to help you get there, and learn from the SaaS companies doing it the best. Ray Slater Berry 12 min read
User Onboarding Personalized Onboarding: How to Tailor and Improve User Experience Personalized onboarding separates the good from the great when it comes to getting users comfortable with your product. Find out how to improve your UX from the moment users sign up. Ella Webber 11 min read
Self-Serve Support High-Touch vs. Low-Touch: Find the Best Customer Success Model for Your Product An actionable walkthrough to help you find whether a high-touch or low-touch onboarding approach and customer success model is the best fit for your product. Ray Slater Berry 12 min read
Product Management 10 Product Management KPIs Every Product Manager Must Track Product management KPIs are your way of understanding if your current efforts are working. Here are 10 key performance indicators you need in your product reports. Ray Slater Berry 12 min read
Continuous Feedback How to Use UX Research to Impact Product Strategy We sat down with product leaders from User Interviews, Yet Another Studio, and Sketch, to find out how they’re doing user research at these hugely successful companies. 8 min read
Buyer's Guide Product Adoption Platforms: What You Need to Know About the Buying Process Avoid unwanted bumps when buying a new product adoption platform with this detailed guide on the best practices for buying tooling; from making your initial demo request to concluding a successful trial. Camila Cury 15 min read
Analytics How to Use Click Tracking to Run Effective Experiments In Your Product With expert insights from Mixpanel, Segment, Heap, and Freshpaint, we bring you a complete guide on click tracking and how to use it to run in-product experiments for the maximum impact on your activation, engagement, and adoption rates. Nadja Bozovic 20 min read
Best Practices How to Avoid Overwhelming Users with Too Many In-App Messages In-app messages are a great tool for boosting feature adoption and communicating vital information about your product. However, too much of it, and it turns users off. Here’s how to avoid spamming users with too many in-product experiences. Jinwoo Park 9 min read
Feature Adoption Product Updates: How To Effectively Announce Changes Without Annoying Users Key for keeping users in the know, but easy to get wrong. Find out how to improve your product updates and delight existing customers in this short guide. Ella Webber 10 min read
Buyer's Guide Product Adoption Platforms: Planning Your ROI when Building or Buying When it comes to product adoption platforms, should you build or buy? What sort of business goals can you achieve with them? How do you go about calculating your ROI? We answer all of it. Jinwoo Park 14 min read
Product Adoption User Psychology: 15 Cognitive Biases That Can Impact Product Adoption Understanding user psychology can give product teams great insights on how to best guide user experiences. Learn how these 15 cognitive biases can help you score high product adoption rates. Camila Cury 15 min read
Announcements Chameleon raises $13M Series A and launches HelpBar With this funding, we will continue to improve our product and offer the best support as we grow partnerships with our customers. Our aim is to be the #1 Product Adoption Solution – here's how we're doing it... Pulkit Agrawal 4 min read
Buyer's Guide Product Adoption Platforms: What Are They and Why You Should Care Everything you need to know before purchasing a product adoption software and why self-serve is the best option for product-led, high-growth SaaS teams. Camila Cury 19 min read
Webinars 7 Best Ways to Collect User Feedback [And How to Apply Insights] Product experts from Chameleon and codecentric gathered in conversation to talk about the different ways of gathering user feedback as well as applying it. Here's a recap. Jinwoo Park 12 min read
Product Adoption How Product Adoption Creates Recession-Proof SaaS Businesses How do you make sure that your SaaS business lasts through recessions? The answer is product adoption. Let’s explore why and how product adoption can help you. Jinwoo Park 13 min read
Best Practices How to Get the Most Out of Your Free Trial Period: From Signups to Conversions Give your users a free trial they can’t live without. Win more signups, activate users faster, and make the most of it. Ray Slater Berry 11 min read
Continuous Feedback 8 In-App Feedback Tools to Get Your Users Talking In-app feedback takes the guesswork out of product development. Find out how you can start gathering contextual feedback from your users today. Ella Webber 12 min read
Surveys What is Survey Bias and How to Avoid It in Your Product Surveys Build more constructive surveys with this cover-all guide to survey bias. Know what you need to look out for, and how to avoid bias each step of the way. Ray Slater Berry 10 min read
Product Management Prioritize Your Product Roadmap Around Your Product Vision As your product evolves, your roadmap is going to change. To keep your roadmap effective amidst that change, keep your product vision at the forefront of your decision-making process. Here are the steps to guide you through. Nick Fields 7 min read
Product Adoption How to Manage, Scale, and Improve Your Customer Education Content (with insights from Heap) We talked to Christy Hollingshead, VP of Customer Education and Engagement at Heap, and we share her insights, tips, and tricks to help you manage your educational content the right way. Nadja Bozovic 11 min read
Webinars How to Effectively Engage Users at Every Stage of the Customer Lifecycle Journey Experts from Chameleon and Minuttia got together to discuss how to use different content formats to keep customers engaged throughout their journey. Here’s a recap. Jinwoo Park 11 min read
Product Marketing A 5-Step Guide to Building Your Own User Personas (Complete with Examples) If you could describe your typical user, who would they be? Learn how to create your own with these examples and a free user persona template to guide your product teams toward the right customers. Camila Cury 10 min read
Webinars Using Lifecycle Segments to Convert and Retain Users Are you getting user segmentation right? Here is what Chameleon and Userlist founders had to say about the value, benefits, and best practices of user segmentation. Camila Cury 10 min read
Product Adoption Are Your Users Engaged Enough? 9 Tactics to Increase Your Customer Engagement Score Use the customer engagement score to uncover insights into user engagement and develop solutions to increase it. We’ll guide you through it, step by step. Ella Webber 12 min read
User Onboarding Onboarding Gamification: How to Level Up User Experience and Engagement Create in-app champions. It’s time to level up your UX with gamification strategies that will engage your users from GO! Ray Slater Berry 10 min read
Product Marketing Your SaaS Marketing Playbook: Strategies, Metrics, and Checklists Here’s a SaaS marketing playbook worth saving. Includes expert tips, key metrics, marketing strategies, pre-launch and post-launch checklists, and go-to-market best practices. Ray Slater Berry 17 min read
Product Adoption 16 Best Customer Success Tools: Side-by-Side Comparison Hunting for the best customer success tools? This post compares 16 of 2024's best customer success tools. Discover their pricing, features, ratings, and more. Ray Slater Berry 24 min read
User Onboarding 15 Best Product Tour Software Tools & Solutions to Improve Your In-App UX User onboarding is your time to shine! Find a tool that works best for you among these fifteen top-notch software solutions, and use it to increase product adoption and drive growth. Ella Webber 37 min read
User Onboarding 21 Best User Onboarding Examples to Inform & Inspire Your UX You love your product—onboarding is how you get users to love it, too. Check out these top 21 onboarding examples to inspire your next onboarding flow. Ella Webber 25 min read
