PLG Product success metrics: the ultimate guide for product managers Discover essential product success metrics to drive user adoption and engagement. Learn how to measure and improve metrics like activation, retention, and churn rate. Camila Cury 15 min read
Product Adoption 10 Product Adoption Metrics to Track for Product-Led Growth Product adoption metrics show how well users are embracing your product to accomplish their goals. Track your product adoption with these 10 key metrics. Ray Slater Berry 11 min read
PLG What Is User Success and How to Unlock Massive Value for Your Users Discover how a user success strategy can bring you a competitive edge with higher user engagement and better product adoption. Ray Slater Berry 11 min read
Product Adoption Product Adoption Stages: How to Convert Visitors to Power Users in 6 Steps Users go through six stages of product adoption to fully recognize its value and commit to it. Learn more about each of the stages and best practices for each to see your adoption rates go up. Ray Slater Berry 12 min read
Analytics Your Guide to Operational Analytics: The Modern Way to Work With Your Data Operational Analytics (OA) is more than just a new tool to adopt or a new pilot for one team in your org to try out, it’s about changing how you think about working with your data. Here's your guide to the what, the why, and the how of OA. Nicole Mitich 10 min read
Buyer's Guide Product Adoption Platforms: From Closing the Deal to Implementation Once you're convinced that you've found the right product adoption platform, now is the time to make sure you're set up for success. Let's talk about procurement, negotiation, and implementation. Jinwoo Park 13 min read
User Feedback What is UX Research and Why User Insights are Important UX research helps organizations make more informed decisions and better products. Learn more about the fundamentals of user research and the role of a UX researcher. Rachell Lee 6 min read
Product Adoption The Product Adoption Bug: What is It and How to Find it? If you want to improve product adoption, you have to start with finding what is preventing users from sticking. We call that the product adoption bug. Camila Cury 6 min read
Feature Adoption What is Feature Adoption: Key Metrics and Best Practices for 2025 Advanced features are super useful, but they often go undiscovered. Increase the perceived value of your product by helping users find them—and adopt them—more easily. Ella Webber 11 min read
Product Adoption What is Product Adoption: Definition, Metrics & More What is product adoption? It is the goal of every SaaS team, but not all are actively looking at it. We'll help you get started and give you the resources to become a product adoption expert. Camila Cury 4 min read
Product Marketing In-App Marketing 101: Best Practices, Top Tools, and Examples In-app marketing is a balancing act of retention, upgrades, and conversion. Learn how to do it right, find the tools to help you get there, and learn from the SaaS companies doing it the best. Ray Slater Berry 12 min read
User Onboarding Personalized Onboarding: How to Tailor and Improve User Experience Personalized onboarding separates the good from the great when it comes to getting users comfortable with your product. Find out how to improve your UX from the moment users sign up. Ella Webber 11 min read
Self-Serve Support High-Touch vs. Low-Touch: Find the Best Customer Success Model for Your Product An actionable walkthrough to help you find whether a high-touch or low-touch onboarding approach and customer success model is the best fit for your product. Ray Slater Berry 12 min read
Product Management 10 Product Management KPIs Every Product Manager Must Track Product management KPIs are your way of understanding if your current efforts are working. Here are 10 key performance indicators you need in your product reports. Ray Slater Berry 12 min read
Continuous Feedback How to Use UX Research to Impact Product Strategy We sat down with product leaders from User Interviews, Yet Another Studio, and Sketch, to find out how they’re doing user research at these hugely successful companies. 8 min read
Buyer's Guide Product Adoption Platforms: What You Need to Know About the Buying Process Avoid unwanted bumps when buying a new product adoption platform with this detailed guide on the best practices for buying tooling; from making your initial demo request to concluding a successful trial. Camila Cury 15 min read
Analytics How to Use Click Tracking to Run Effective Experiments In Your Product With expert insights from Mixpanel, Segment, Heap, and Freshpaint, we bring you a complete guide on click tracking and how to use it to run in-product experiments for the maximum impact on your activation, engagement, and adoption rates. Nadja Bozovic 20 min read
Best Practices How to Avoid Overwhelming Users with Too Many In-App Messages In-app messages are a great tool for boosting feature adoption and communicating vital information about your product. However, too much of it, and it turns users off. Here’s how to avoid spamming users with too many in-product experiences. Jinwoo Park 9 min read
Feature Adoption Product Updates: How To Effectively Announce Changes Without Annoying Users Key for keeping users in the know, but easy to get wrong. Find out how to improve your product updates and delight existing customers in this short guide. Ella Webber 10 min read
Buyer's Guide Product Adoption Platforms: Planning Your ROI when Building or Buying When it comes to product adoption platforms, should you build or buy? What sort of business goals can you achieve with them? How do you go about calculating your ROI? We answer all of it. Jinwoo Park 14 min read
Product Adoption User Psychology: 15 Cognitive Biases That Can Impact Product Adoption Understanding user psychology can give product teams great insights on how to best guide user experiences. Learn how these 15 cognitive biases can help you score high product adoption rates. Camila Cury 15 min read
Announcements Chameleon raises $13M Series A and launches HelpBar With this funding, we will continue to improve our product and offer the best support as we grow partnerships with our customers. Our aim is to be the #1 Product Adoption Solution – here's how we're doing it... Pulkit Agrawal 4 min read
Buyer's Guide Product Adoption Platforms: What Are They and Why You Should Care Everything you need to know before purchasing a product adoption software and why self-serve is the best option for product-led, high-growth SaaS teams. Camila Cury 19 min read
Webinars 7 Best Ways to Collect User Feedback [And How to Apply Insights] Product experts from Chameleon and codecentric gathered in conversation to talk about the different ways of gathering user feedback as well as applying it. Here's a recap. Jinwoo Park 12 min read
Product Adoption How Product Adoption Creates Recession-Proof SaaS Businesses How do you make sure that your SaaS business lasts through recessions? The answer is product adoption. Let’s explore why and how product adoption can help you. Jinwoo Park 13 min read
Best Practices How to Get the Most Out of Your Free Trial Period: From Signups to Conversions Give your users a free trial they can’t live without. Win more signups, activate users faster, and make the most of it. Ray Slater Berry 11 min read
Surveys What is Survey Bias and How to Avoid It in Your Product Surveys Build more constructive surveys with this cover-all guide to survey bias. Know what you need to look out for, and how to avoid bias each step of the way. Ray Slater Berry 10 min read
Continuous Feedback 15 Top In-App Feedback Tools: Gather User Insights with Ease In-app feedback takes the guesswork out of product development. Find out how you can start gathering contextual feedback from your users today. Ella Webber 18 min read
Product Management Prioritize Your Product Roadmap Around Your Product Vision As your product evolves, your roadmap is going to change. To keep your roadmap effective amidst that change, keep your product vision at the forefront of your decision-making process. Here are the steps to guide you through. Nick Fields 7 min read
Product Adoption How to Manage, Scale, and Improve Your Customer Education Content (with insights from Heap) We talked to Christy Hollingshead, VP of Customer Education and Engagement at Heap, and we share her insights, tips, and tricks to help you manage your educational content the right way. Nadja Bozovic 11 min read